Delivery and item returns
Delivery
Rest assured while waiting for your package, delivery is guaranteed discreet to guarantee the protection of your privacy.
What are the areas served?
We serve all regions of France. For an additional fee, we offer express delivery.
How long does delivery of an order take?
Standard delivery takes approximately 5-7 business days, off season. Delivery times may vary. Express delivery is available for orders over €100, at an additional cost.
What should I do if I don't receive my order?
We track all orders from the moment they leave our store. If your order is not delivered on time, please let us know and we will locate it. If the package cannot be re-routed to its destination within 24 hours, we will refund the delivery costs.
Returns
What items can be returned?
Items can be returned within 7 days from the delivery date. They must be in their original packaging, unwashed and unworn. Of course, if you receive a damaged item, notify us immediately and we will refund you in full for the item.
How much are the delivery costs for item returns?
You can return an item for free using our prepaid shipping label. Simply repack the item, stick the label on the original packaging to be returned and send it to us.
I received an item as a gift. Can I send it back?
For any request for reimbursement of a gift, you must attach a receipt. Gifts are treated like regular item returns and you will receive a gift card for the item's current sale price. Note that gifts must be returned within 28 days of the date of purchase.